# Frequently Asked Questions

## Where can I get help?

* Use the on-site chat app to immediately talk with support, when available.
* Join our [Discord server](https://discord.gg/fqp9JXXQyt)
* Email [support@dexorder.trade](mailto:support@dexorder.trade)


## Open Order not Executing

First check the balance in your trading vault. Your orders can only trade the tokens
you deposit into your trading vault and cannot touch any tokens in your owning wallet
account. Orders which are paused due to not having enough input tokens show a status
of "Underfunded."

There is also a minimum amount per execution, which is 0.1% of the total amount. If the
funds in your vault are not enough to execute even 0.1% of your total order amount,
then no attempt will be made to trade, since the tradeable amount is too small. Make 
sure your vault has enough funds to execute at least 0.1% of your total order.

For limit orders, make sure you have chosen the correct option between "Limit" and
"Breakout."  Choosing the incorrect option will ask the order to fill on the opposite
side of the line you drew.

|          | Limit | Breakout |
|----------|-------|----------|
| **Buy**  | Below | Above    |
| **Sell** | Above | Below    |


## Market Order "Expired" with Partial Fill

Market Orders have a slippage control parameter which is set by default to 0.30%.
If your market order is large enough to move the pool price by more than this amount,
then only part of your order will be filled. The rest of the amount, which would
cause too much price slippage, is not filled. Since a market order does not have
any duration and does not try a second time, the order completes without being
completely filled. This state is called Expired, meaning the order ended before
being completely filled.

The slippage control of 0.30% is compared against the 10-second TWAP provided by
the Uniswap v3 oracles. This may be slightly different than the current pool price.

